Some of our Most frequently Asked
Questions
1. License fees - why don't you charge ...
?
2. How long have you been in business...
?
3. Is a PC-Based system as fast as a Till ...
?
4. Who else uses your system?
5. Why do you reckon you're solutions are the best ... ?
6. How fast would I recover my investment ...
?
7. Dot Matrix or Thermal Printers ...
?
8. Scanners - CCD or Vertical ... ?
9. Normal PC or All-in-One Systems ...?
10. Refurbished or new ...?
11. Dos or Windows ...?
12. What is the minimum specs ...?
13. How does your support work ...?
14. How many points do I Need ...?
15. Do I have to enter all my purchases, line by line ...?
License fees - why don't you charge... ?
Firstly, you don't pay BMW every year just to drive your car, do you? Well, we believe it
is blackmail to sell a system & then charge the customer to keep using it. This is just a huge
money-making racket! We don't need to charge, due to the fact that we sell about 200 systems per month! When
you become our customer - we will support you telephonically for free - forever!
How long have you been in business...?
Since 1986. We do believe we are the leaders and combined have over 100 years of
experiences to share with you!
Is a PC-Based system as fast as a Till...?
YES! Unlike a cash-register, your PC-based system does not have to print an audit-roll.
The Audit-roll is electronic and can be searched for only the info YOU require.
Who else uses your systems...?
We are confident that we have one of the largest & most successful user bases in
South Africa. More than 16,000 successful customers. "Our Customers become our Friends".
Why do you regard your solutions as the best ...?
Well, with our 27+ years of service, we have customers that we have supported for exactly
those years! These customers have over time also had their crisis's & system failures. The point, I
believem is not whether the system will never fail, but what support is available when it does. For a
customer in Sun City we had a technician on site within 52 minutes from Johannesburg! All system failures are
treated with extreme urgency and we will guarantee to have a technician on site within the shortest possible
time! If it's simply delivery of paper or ribbons, these generally happen within 24 hours. So, support &
customer service is top of the list! Therefore we do not charge for telephone support, I believe that I owe
you my time, all the time, when you have invested with us. Value for money goes without saying. Our prices
are on average 30% less than our supposed opposition & we still make some good money. The question then
is, why do they feel obliged to rip their customers off? Put us to the test, you will not have to EVER
replace your POS Solution & your cost of ownership will be negligible. If we can't fix it at a fair price
- we will find you someone that can.
How fast would I recover my investment...?
We believe that you should not spend more than 30% of your monthly turnover because you
WILL save 10% per month using our system! Therefore the system will pay itself within 3 months! Remember this
is bottom-line profits we are talking about, and YOU will have an additional 10% in YOUR pocket every
month!
Dot-Matrix or Thermal Printers...?
Our POS Software will print your company details on any of the above printers. If however
you would like to print your logo, you have to choose the Thermal printers. We have introduced a 58mm thermal
printer (Credit Card machine size), which is awesome Value for Money! The paper costs on
this small printer with the big heart is also more effective!
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The debate over which scanner...?
The type of scanner you choose depends on your budget and type of business. A butchery
would typically go for a hand-held laser scanner due to the fact that the labels become moist & possibly
inferior. Orbital (Robot-like) scanners are a good choice if you want a hands-free scanner. Vertical scanners
are more costly and therefore a financial choice although they are more aggressive (Reads
quicker) and leaves both hands free to serve the customer.
Normal PC's or All-in-One systems...?
With the fact that we are importing from China now, the cost of all-in-one systems has
become extremely cost effective! If you need more space on the counter - these machines just makes sense!
But, having said that, still nothing wrong with using one of your old pc's! We have customers that run their
systems off laptops. It really is a budget thing. Make sure it fits your pocket!
New or Refurbished...?
A huge number of refurbished systems are sold by us. We have decided to standardize on
Dell Pc's due to their extreme reliability. The cost-saving is about 20% of new equipment and we supply the
same warranties (6-months on-site!) on our refurbished systems. We do not supply refurbished Cash Drawers or
scanners due to the fact that when 2nd hand, they invariable have some problem or latent problem.
Dos or Windows...?
Quite a few of our customers are holding on to their old DOS systems. All new hardware
however, has been designed to run off Windows 98, Win2000, NT or XP. Spares, especially network- and VGA
(Display) cards are no longer available for older systems. So, you will need to change to a Windows
environment. Therefore rather invest in our Windows-based systems that would allow you growth over the next
10-15 years!
Minimum specs required...?
Our systems runs on all Windows operating systems Win98 or better. Therefore, if you are
happy with the performance of your Windows PC-system, our POS software will run fine on it. A Pentium 2 or 3
computer is still fine for our POS systems. We can always add some memory if you need more speed. Please
remember that Windows XP and Windows7 requires more memory.
How does our support work...?
We believe to give our customers value for Money ASAP! This means that in most cases, we
create the items for them on our system. Generally, we get our customer to start using the system on the
first day of installation! No more items to create for 3 months before you can start using your system!
Support is included in our prices for the first 6 months. The only exclusion is consumables - paper &
ribbons. Thereafter, you are welcome to take out a maintenance contract, but we don't believe you need it. A
motor plan is also intended for the initial period and not the lifespan of the vehicle! Remember - if we need
to fix it every other month - we are not doing it correctly the first time!
How many Check-out points do I need...?
The design of your store is most important to decide upon this. If you have a typical
supermarket where the flow of the shop is steered to a checkout area, the number of customers at the busiest
time will dictate how many points you would need. No customer wants to wait indefinitely, so rather cater for
1 extra point for the end-of-the month rush. You do not want to make people leave your store due to slow
service!
Do I have to enter all my purchases, line by line ...?
Not at all! We cater for a portable, battery operated, hand-held scanner that can be used
to scan all your purchases as they are being offloaded. This can then just be uploaded and checked on your
system. Saving you money, saving you time - remember?
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