1. License fees - why don't you charge ... ?
2. How long have you been in business ... ?
3. Is a PC-Based system as fast as a Till ... ?
5. Why do you reckon you're solutions are the best ... ?
6. How fast would I recover my investment ... ?
7. Dot Matrix or Thermal Printers
8. Scanners - CCD or Vertical ... ?
9. Normal PC or All-in-One Systems ...?
12. What is the minimum specs ...?
13. How does your support work ...?
14. How many points do I Need ...?
15. Do I have to enter all my purchases, line by line ...?
Firstly, you don't pay BMW every year just to drive your car, do you? Well, we believe it is blackmail to sell a system & then charge the customer to keep using it. This is just a huge money-making racket! We don't need to charge, due to the fact that we sell about 200 systems per month! When you become our customer - we will support you telephonically for free - forever!
Since 1986. We do believe we are the leaders and combined have over 100 years of experiences to share with you!
YES! Unlike a cash-register, your PC-based system does not have to print an audit-roll. The Audit-roll is electronic and can be searched for only the info YOU require.
We are confident that we have one of the largest & most successful user bases in South Africa. Eg. Steers, Friendly 7-11, Al's Gourmet Chicken Group, Lads Liquor Group, Paradizz arts & crafts (And many other Arts & Crafts), Waterwise & Clearwater Pool Shops, Roots Group, Hong Kong Restaurant, Tong Lok Group and another 3000 successful customers. "Our Customers become our Friends".
Well, with our 20+ years of service, we have customers that we have supported for exactly those years! These customers have over time also had their crisis's & system failures. The point, I believem is not whether the system will never fail, but what support is available when it does. For a customer in Sun City we had a technician on site within 52 minutes from Johannesburg! All system failures are treated with extreme urgency and we will guarantee to have a technician on site within the shortest possible time! If it's simply delivery of paper or ribbons, these generally happen within 24 hours. So, support & customer service is top of the list! Therefore we do not charge for telephone support, I believe that I owe you my time, all the time, when you have invested with us. Value for money goes without saying. Our prices are on average 30% of our opposition & we still make some good money. The question then is, why do they feel obliged to rip their customers off? Put us to the test, you will not have to EVER replace your POS Solution & your cost of ownership will be negligible. If we can't fix it at a fair price - we will find you someone that can.
We believe that you should not spend more than 30% of your monthly turnover because you WILL save 10% per month using our system! Therefore the system will pay itself within 3 months! Remember this is bottom-line profits we are talking about, and YOU will have an additional 10% in YOUR pocket every month!
Our POS Software will print your company details on any of the above printers. If however you would like to print your logo, you have to choose the Thermal printers. Thermal printers are more expensive though and the paper-costs are more than double the normal Bond paper. The period after which Thermals become more cost-effective is 2.5 years. Our suggestion is still Dot-matrix printers.
The type of scanner you choose depends on your budget and type of business. A butchery would typically go for a hand-held laser scanner due to the fact that the labels become moist & possibly inferior. A CCD scanner is a good value-for-money start though. Vertical scanners are more costly and therefore a financial choice although they are more aggressive (Reads quicker) and leaves both hands free to serve the customer.
Normal Pc's are the most cost-effective. Spares and technicians to support these PC's are also multiple and a better price could be negotiated. Importantly, you do need to look at the reliability of the support E.G. IS a technician available on a Saturday afternoon? Remember - your uptime (The time that your system is fully operational) is vital! All-in-one systems have been designed for the retail environment and therefore the size and cable-management (How neat the cables are hidden) is a big part of the design-process. Unfortunately there are only a few integrated suppliers out there and therefore their hardware becomes proprietary to them. In other words - you need to go back to them to get spares.
A huge number of refurbished systems are sold by us. We have decided to standardize on Dell Pc's due to their extreme reliability. The cost-saving is about 20% of new equipment and we supply the same warranties (6-months on-site!) on our refurbished systems. We do not supply refurbished Cash Drawers or scanners due to the fact that when 2nd hand, they invariable have some problem or latent problem.
Quite a few of our customers are holding on to their old DOS systems. All new hardware however, has been designed to run off Windows 98, Win2000, NT or XP. Spares, especially network- and VGA (Display) cards are no longer available for older systems. So, you will need to change to a Windows environment. Therefore rather invest in our Windows-based systems that would allow you growth over the next 10 years!
Our systems runs on all Windows operating systems Win98 or better. Therefore, if you are happy with the performance of your Windows PC-system, our POS software will run fine on it. A Pentium 2 or 3 computer is still fine for our POS systems. We can always add some memory if you need more speed. Please remember that Windows XP requires more memory
We believe to give our customers value for Money ASAP! This means that in most cases, we create the items for them on our system. Generally, we get our customer to start using the system on the first day of installation! No more items to create for 3 months before you can start using your system! Support is included in our prices for the first 6 months. The only exclusion is consumables - paper & ribbons. Thereafter, you are welcome to take out a maintenance contract, but we don't believe you need it. A motor plan is also intended for the initial period and not the lifespan of the vehicle! Remember - if we need to fix it every other month - we are not doing it correctly the first time! Response times are as follows - System crash - within an hour! All other maintenance calls - before 12, same day and after 12, next day. Try us - you will be pleasantly surprised!
The design of your store is most important to decide upon this. If you have a typical supermarket where the flow of the shop is steered to a checkout area, the number of customers at the busiest time will dictate how many points you would need. No customer wants to wait indefinitely, so rather cater for 1 extra point for the end-of-the month rush. You do not want to make people leave your store due to slow service!
Not at all! We cater for a portable, battery operated, hand-held scanner that can be used to scan all your purchases as they are being offloaded. This can then just be uploaded and checked on your system. Saving you money, saving you time - remember?